
Core Insights - The article highlights how Haidilao is leveraging technology, specifically Apple devices, to enhance service efficiency and customer experience in its restaurants [1][4][9] - The transition from traditional servers to Mac mini has resulted in significant operational improvements, including a 45% increase in door efficiency and an 8-minute reduction in average waiting time [4][5] Technology Implementation - Haidilao has integrated 100,000 Apple devices, including iPads and Macs, into its operations, which has transformed the customer service experience [1][2] - The use of a self-developed AI model on Mac mini allows for local data processing, ensuring compliance with privacy regulations while minimizing cloud latency [4][5] Performance Metrics - After implementing the new system, Haidilao reported a 95% table utilization rate during peak hours and a 52% reduction in total ownership costs over three years compared to traditional servers [4][5] - The Mac mini's performance is 2.1 times faster than traditional x86 servers, with a 78% reduction in energy consumption [5] Broader Industry Impact - Other companies, such as Haima Ti and SAP, are also adopting Mac devices to streamline operations and improve efficiency, demonstrating a broader trend in the industry [8][9] - The article emphasizes that the value of technology investments ultimately enhances human experience and supports sustainable organizational growth [9]