Qi Lu Wan Bao·2025-09-01 10:25Core Viewpoint - The article highlights the exemplary service provided by the CCB Dezhou Decheng Branch, showcasing their commitment to elderly customers through attentive and compassionate assistance [1][2]. Group 1: Service Quality - The CCB Dezhou Decheng Branch staff demonstrated exceptional care by assisting a frail elderly customer, ensuring his safety and comfort throughout the banking process [1]. - A dedicated and experienced customer manager was assigned to support the elderly man, reflecting the bank's commitment to personalized service [1][2]. - The communication challenges faced due to the elderly man's hearing difficulties were effectively managed by the staff, who maintained a patient and understanding demeanor [1]. Group 2: Customer Appreciation - The elderly customer expressed deep gratitude towards the staff, indicating a positive customer experience that resonated with his family [2]. - The family of the elderly man praised the bank's service as professional and heartfelt, reinforcing the importance of customer satisfaction in banking services [2]. - The incident exemplifies CCB's service philosophy of "respecting, loving, and assisting the elderly," highlighting their focus on providing warm and considerate service to senior clients [2].