民生冷暖 清退“沉睡”预交金彰显医疗服务温度

Core Viewpoint - The Anhui public healthcare institutions have initiated a refund process for outpatient prepayment funds, addressing a common issue of "sleeping funds" and enhancing patient convenience and satisfaction [1][2]. Group 1: Policy Implementation - The Anhui Health Commission has mandated the cessation of outpatient prepayment collection and requires the completion of fund clearance and refunds by the end of the year, directly addressing patient needs [1][2]. - The refund process is designed to be diverse and convenient, offering online, self-service, and manual refund options, significantly reducing the complexity and time required for patients [2]. Group 2: Impact on Healthcare Services - Clearing "sleeping" prepayment funds will enhance the transparency and efficiency of hospital cash flow, allowing for better allocation of resources towards improving medical technology and service quality [2]. - The refund initiative is expected to improve doctor-patient relationships, as patients experience attentive service during the refund process, leading to increased trust and satisfaction [2][3]. Group 3: Challenges and Recommendations - Challenges include difficulties in refunding due to changes or loss of patient information and inconsistencies in refund processes across different hospitals, which may confuse patients [3]. - It is recommended that healthcare institutions strengthen information management and improve refund mechanisms while widely promoting refund policies to ensure all eligible patients receive their refunds [3].