Qi Lu Wan Bao·2025-09-01 23:55Group 1 - The core message of the news highlights the customer-centric approach of the bank, as demonstrated by the quick and effective assistance provided to a customer facing unexpected insurance charges [1][2] - The bank staff assisted the customer in identifying unauthorized deductions from his account and guided him through the process of filing a refund request, showcasing their commitment to customer service [1][2] - The incident also served as an opportunity for the bank to educate the customer about common scams and consumer protection, reinforcing the importance of financial literacy [1][2] Group 2 - The bank's response to the customer's urgent needs exemplifies its operational philosophy of prioritizing customer concerns and ensuring the safety of their funds [2] - This incident contributes to enhancing the bank's reputation as a trustworthy financial institution, aligning with its branding as a "reliable bank for the public" [2]