Core Viewpoint - The article highlights the commitment of the CCB Jining Wenshang Branch to customer-centric service, particularly focusing on the needs of special groups such as the elderly and disabled, while also enhancing cash services for the community [1][2]. Group 1: Customer Service Initiatives - The branch provides tailored services for special groups, including the elderly and disabled, by optimizing hardware and processes, such as installing barrier-free access and offering home service for those with mobility issues [1]. - A specific incident is described where a manager assisted an elderly customer in activating a bank card, showcasing the branch's dedication to customer care and emotional support [1]. Group 2: Cash Services Enhancement - The branch emphasizes the importance of small denomination cash services, implementing measures to balance supply and demand, including clear signage and online appointment services for small cash exchanges [1]. - A "green channel" for exchanging small denomination and damaged currency has been established, allowing for quick transactions without the need for verification [1]. Group 3: Future Commitment - The branch aims to continue improving service quality and maintaining a customer-focused approach to contribute positively to the community and enhance the overall customer experience [2].
建行济宁汶上支行：温情服务暖人心，精细举措惠民生