Qi Lu Wan Bao·2025-09-01 23:55Core Points - The article highlights a successful intervention by a bank employee at the CCB Binzhou branch, who prevented an elderly customer from falling victim to a telecom scam by identifying suspicious elements during a transaction [1][2] - The bank emphasizes the importance of risk awareness and customer education, particularly for vulnerable groups like the elderly, who are often targeted by fraudsters [2] Group 1 - The bank employee noticed two red flags: the recipient's WeChat account was not verified, and the name on the transfer did not match the elderly customer's claim [1] - Despite the elderly customer's insistence on proceeding with the transfer, the bank staff patiently explained the risks and encouraged verification through a phone call [2] - The elderly customer ultimately recognized the potential scam and thanked the bank for preventing a financial loss [2] Group 2 - The article points out the increasing sophistication of online scams, particularly targeting the elderly due to their limited access to information and lower awareness of fraud prevention [2] - CCB Binzhou branch plans to enhance anti-fraud education through various outreach methods, including posters, in-branch explanations, and community talks [2] - The bank aims to strengthen its employees' ability to identify and intercept potential fraud attempts, reinforcing its commitment to safeguarding customers' financial security [2]