Core Insights - The article highlights the exceptional customer service provided by the China Construction Bank (CCB) branch in Jinan, particularly for foreign clients, showcasing a successful interaction with a foreign customer named David [1][2]. Group 1: Customer Experience - David, a foreign client, expressed gratitude for the bank's assistance, emphasizing the warmth of the service despite being far from home [2]. - The bank staff efficiently handled David's request for currency exchange and subsequent money transfer, demonstrating effective communication and problem-solving skills [1][2]. Group 2: Service Optimization - In response to the increasing number of foreign clients, CCB Jinan Tangye Middle Road branch has implemented a "bilingual service team" and regular English service training [2]. - The branch has introduced a "delayed service appointment system" to enhance the convenience and accessibility of financial services for foreign clients [2].
建行济南唐冶中路支行：贴心护航涉外客户暖心体验