微信客服回应人去世朋友圈消失，网友：不近人情

Core Viewpoint - The discussion around the disappearance of WeChat Moments after a user's death has gained significant attention, with WeChat customer service clarifying the policy regarding inactive accounts [2]. Group 1: Account Management - WeChat accounts that remain inactive for an extended period (typically over one year) may be reclaimed by the system for security reasons [2]. - All content associated with reclaimed accounts, including Moments, chat records, profile pictures, and WeChat IDs, will be permanently deleted and cannot be recovered [2]. Group 2: User Recommendations - Users are advised to regularly log into their accounts to maintain activity and to back up important data to external storage devices, such as USB drives [2]. - If a user is friends with a reclaimed account, their chat records will still be stored locally on their device [2]. Group 3: Public Reaction - Some users have expressed concerns about digital assets, questioning the fairness of the system's reclamation process [2]. - There are sentiments among users that the policy lacks empathy, with comments reflecting dissatisfaction with the handling of digital legacies [2].