Bei Jing Wan Bao·2025-09-02 08:30Core Viewpoint - The article emphasizes the importance of consumption as a key driver of economic growth and highlights the role of financial services in enhancing people's livelihoods, particularly through digital innovation in the banking sector [1]. Group 1: Digital Innovation in Financial Services - CITIC Bank Beijing Branch focuses on digital innovation to meet diverse financial needs of urban residents, aligning with the national "Consumption Promotion Special Action" strategy [1]. - The bank aims to streamline personal credit services, particularly in housing and auto loans, by implementing digital solutions such as electronic signatures and intelligent approvals, enhancing both efficiency and customer experience [3][4]. Group 2: Enhancements in Credit Services - The bank has introduced a "paperless" loan experience, allowing customers to complete mortgage-related documents online, significantly reducing processing time [3]. - A dual-track model for mortgage applications has been established, enabling quick customer manager responses and prioritizing second-hand housing loans, with over 50% of applications now eligible for automated approval [5]. Group 3: Targeted Services for Specific Demographics - The bank has expanded its mortgage offerings for elderly customers, raising the maximum loan age from 70 to 80 and introducing products like "Relay Loan" to accommodate their needs [5]. - Services such as home visits for elderly clients and automated notifications for mortgage releases have been implemented to enhance customer satisfaction and reduce anxiety [5]. Group 4: Consumer Engagement and Benefits - CITIC Bank Beijing Branch has launched various credit card products and promotional activities to stimulate consumer spending, including cashback offers and discounts across multiple spending categories [6][7]. - The "99365 Activity" encourages cardholders to engage in monthly spending to earn rewards, integrating consumption with benefits through a digital platform [7]. Group 5: Future Directions - The bank plans to deepen the application of financial technology and explore more convenient services for both consumers and businesses, aiming to provide high-quality, efficient, and warm financial services to enhance the quality of life for residents in Beijing [7].