提速增效提升供电服务品质

Core Viewpoint - The company is enhancing its electricity service processes to improve convenience, satisfaction, and overall experience for both businesses and the public [1]. Group 1: Service Optimization - The company is streamlining processes by implementing measures such as "simplifying steps, reducing documentation, and compressing timelines," promoting "one certificate acceptance" and "accepting incomplete applications" [2]. - Digital tools are being utilized to enable online applications, contracts, payments, and progress tracking, allowing data to move efficiently while minimizing the need for customer visits [2]. Group 2: Proactive Customer Engagement - The company is shifting from a passive approach to proactive service by having customer managers engage with government departments and major projects to identify potential electricity demand [2]. - A grid-based service system is established, with customer managers providing one-stop services including policy consultation and installation guidance in communities and towns [2]. Group 3: Cost Reduction and Efficiency - The company is implementing national policies to benefit small low-voltage enterprises by offering "three zero" services (zero visits, zero approvals, zero investment) [2]. - For high-voltage customers, the company promotes "three savings" services (saving effort, time, and money) by optimizing power supply plans and reducing customer costs [2]. Group 4: Digital Empowerment - The company is enhancing its online platforms, such as the "State Grid" app and government service websites, to ensure a fully online and transparent process for electricity service applications [2]. - A big data monitoring and analysis platform is being established to identify service bottlenecks and continuously improve service quality [2]. Group 5: Future Focus - The company plans to continue focusing on customer needs and deepen innovative applications to further enhance efficiency and service quality, ensuring reliable electricity support for local economic and social development [3].