兰州西固河口:强化“四个实战化”工作 推动主动创稳提质增效

Core Viewpoint - The article emphasizes the implementation of a comprehensive grassroots governance system in HeKou Town, Lanzhou's Xigu District, focusing on proactive stability and safety measures to enhance community safety and governance efficiency [1][2][3]. Group 1: Governance Structure - The establishment of a "one-door management" system aims to create a unified command center for governance, integrating various departments to address community issues effectively [2][3]. - A "closed-loop management" mechanism is introduced to ensure efficient operation of the command system, involving monitoring, analysis, and feedback processes [3][5]. - The integration of "grid patrols and data empowerment" is highlighted, with grid members assigned specific responsibilities to ensure timely reporting and resolution of issues [4][6]. Group 2: Operational Mechanisms - The implementation of a "three-single system" for closed-loop processes includes task assignment, feedback collection, and evaluation to enhance accountability and service quality [5][6]. - A "dynamic ledger" system is established to track issues, tasks, and responsibilities, ensuring clarity in governance and problem resolution [2][5]. - The introduction of a "training and empowerment" system aims to enhance the skills of grid members through structured training and knowledge sharing [7]. Group 3: Performance Metrics - The governance center has received a total of 1,739 public requests and achieved a 100% response rate to dispatched tasks, indicating high operational efficiency [3][5]. - The resolution rate of conflicts has improved by 30% year-on-year, while public safety incidents have decreased by 25%, reflecting enhanced community safety and satisfaction [5][6]. - A performance management system is in place to evaluate grid members based on their reporting and resolution rates, linking results to rewards and recognition [6][7].