Qi Lu Wan Bao·2025-09-02 10:33Core Viewpoint - The article highlights a heartwarming incident where a senior citizen received urgent financial assistance from Agricultural Bank of China (ABC) to cover emergency medical expenses for his spouse, showcasing the bank's commitment to customer service and community support [1][2]. Group 1: Emergency Response - A 70-year-old man rushed to ABC's Jinan Tangye branch seeking help after his spouse was involved in a car accident and required immediate surgery, but he was unable to access the funds due to a locked bank card [1]. - The bank staff quickly activated a special emergency service mechanism to assist the elderly customer, coordinating with higher authorities to expedite the process [1][2]. Group 2: Customer Care - The customer manager noticed the elderly man had not eaten and arranged for a meal during the journey to the hospital, demonstrating the bank's attentiveness to customer needs beyond financial services [2]. - After gathering necessary documents and completing the authorization process, the bank staff efficiently facilitated the withdrawal of cash for the surgery, which brought immense relief to the elderly man [2]. Group 3: Commitment to Service - The incident exemplifies ABC's "finance for the people" philosophy, emphasizing the importance of timely and compassionate service in critical situations [2]. - The bank plans to continue optimizing its emergency service processes to enhance customer satisfaction and ensure that financial services are both swift and warm [2].