Qi Lu Wan Bao·2025-09-02 23:32Core Viewpoint - The article highlights a heartwarming incident at Agricultural Bank of China (ABC) Weihai Branch, where an employee, Liu Jiadi, went above and beyond to assist a customer, Liu, in recovering funds that were fraudulently deducted from her account over several months [1][2]. Group 1: Customer Service Excellence - Liu Jiadi, the branch's service manager, provided emotional support and practical assistance to Liu, who was distressed over unauthorized transactions totaling 11,583 yuan [1]. - Despite initial setbacks with customer service responses, Liu Jiadi persisted in advocating for Liu, making numerous calls and compiling evidence to support the refund request [2]. - The successful recovery of the funds and the customer's gratitude exemplify the bank's commitment to a customer-centric service philosophy [2]. Group 2: Employee Training and Service Philosophy - ABC Weihai Branch emphasizes a service philosophy centered on customer satisfaction, which is reflected in the actions of its employees [2]. - The bank plans to enhance employee training to ensure more attentive and professional service, thereby safeguarding customer financial rights [2].