梦饷科技CTO曹均涛：以AI重构“人货场” 引领私域电商智能跃迁

Core Insights - The core theme of the discussion at the Baidu Cloud Intelligence Conference is the transformation of private domain e-commerce through AI technology, focusing on the concept of "reconstructing the relationship between people, goods, and places" [1] Group 1: AI Integration and Business Transformation - The company views large models as future infrastructure, evolving AI from a single tool to a foundational engine for business innovation [1] - DreamX Technology has transitioned from "traffic operation" to "intelligent operation" by enhancing operational capabilities through AI [1] Group 2: Achievements in AI Application - In product review scenarios, DreamX Technology has developed a new system utilizing multi-modal capabilities, resulting in a 74% increase in review efficiency and a 50% reduction in technical costs [2] - The intelligent customer service system has been iteratively improved over one year, covering all stages of the customer journey and achieving over a one-third reduction in costs while providing 24-hour service [2] - The company is launching an "AI Business Brain" to assist individual store owners by identifying product selection opportunities and providing creative materials through a dialogue interface [2]