全省消保委8年挽回消费者经济损失16.6亿元让“买买买”意愿转化成经济新增长极

Group 1: Consumer Rights Protection - Since its establishment in September 2017, the provincial consumer protection committee has handled over 1.63 million complaints, recovering economic losses of 1.66 billion yuan for consumers [1] - The provincial market supervision bureau is actively integrating into the "Quality Jiangsu" initiative, promoting high-quality product supply and advocating for green and quality consumption [3] Group 2: Quality Improvement and Brand Building - The introduction of "one product, one code" electronic integrity labels in Donghai County enhances consumer trust in crystal products by providing detailed information about merchants and products [2] - The provincial market supervision bureau has initiated the "Brand Strong Country Project" in Jiangsu, covering four industrial clusters and three key service sectors, with 11 brands selected as the first batch of national consumer brands, leading the country [2] Group 3: Consumer Experience Enhancement - Suzhou's Tenquan Street, a core area for nighttime economy, has over 300 businesses and has established a consumer rights service station that processes complaints within two working days, achieving a 63% mediation success rate and an 86% satisfaction rate [4] - The provincial market supervision bureau has launched a notice to cultivate "reassured consumption gathering areas" across the province, aiming to enhance the overall consumer environment [5] Group 4: Efficient Dispute Resolution - The "One-Click Reconciliation, Reassured Rights Protection" initiative encourages businesses to resolve consumer disputes online, enhancing communication and dispute resolution efficiency [6][7] - Jiangsu has developed 92 online dispute resolution companies, handling over 7,000 disputes online, demonstrating a proactive approach to consumer complaint management [8]