抚顺市东洲区开启“流动代办”新模式

Core Viewpoint - The article highlights the establishment of a "mobile agent" service system in Fushun City, which utilizes local delivery personnel to assist elderly residents with various tasks, including age certification, thereby improving community support and service efficiency [3][4]. Group 1: Service System Overview - Fushun City has optimized and upgraded 165 "Liu Quanguo-style Party Member Family Agent Stations" and established 261 "Lei Feng Agent Stations" to create a comprehensive service system [3]. - The service model includes a "street (town) level main station + community secondary stations + N tertiary stations" structure, mobilizing delivery workers, ride-hailing drivers, and other new employment groups as mobile agents [3]. Group 2: Operational Mechanism - The "mobile agent" service operates through the "Lei Feng Agent Station" as a platform for matching resident needs with nearby agents, ensuring efficient service delivery [3]. - Residents submit their service requests, which are evaluated for feasibility before being assigned to appropriate agents based on their location [3]. Group 3: Community Engagement and Feedback - Mobile agents also play a role in identifying and addressing urban governance issues, reporting safety hazards, and chronic problems back to the agent station for prompt resolution [4]. - The East Zhou District has implemented a "117" work method, ensuring simple issues are resolved within one day, while complex issues are reported within one day and resolved within seven days [4].