拓展服务边界山东联通114查号台为受伤群众搭起救援通道

Core Viewpoint - The article highlights a successful emergency response by Shandong Unicom's 114 inquiry service, showcasing its role in facilitating urgent assistance and enhancing public safety through effective communication and teamwork [1] Group 1: Emergency Response - On August 7, a customer urgently called the 114 inquiry service while driving to a hospital due to a friend's severe hand injury, indicating the need for immediate assistance [1] - Customer service representative Wei Shasha quickly recorded essential information and assured the customer of help, demonstrating the service's commitment to safety and efficiency [1] - The team, led by duty officer Tao Lijuan, contacted the local traffic police within three minutes, ensuring a rapid response to the emergency situation [1] Group 2: Service Evolution - The 114 inquiry service has evolved beyond traditional directory assistance, now offering a diverse range of services including broadband inquiries and travel ticket bookings, thus meeting various public needs [1] - This transformation positions Shandong Unicom as a vital link between the company and the community, enhancing its role in public service and customer engagement [1]