北京大学数字金融研究中心最新报告：AI训练呈现普惠性

Core Insights - The report highlights the significant positive impact of AI training on customer service workers, showing an average salary increase of 14% compared to traditional training methods [1][3] - AI training demonstrates inclusive benefits across various demographics, particularly for workers aged 45 and above, who show the most improvement in service standards [1][3] Group 1: AI Training Impact - AI training leads to a 14.02% increase in average salary for newly hired customer service representatives within the first six months [1] - Customer service representatives who underwent AI training experienced a 29.46% reduction in daily customer complaints and a 29.70% decrease in quality inspection failures [1][3] Group 2: Demographic Benefits - The benefits of AI training are evident across different genders, age groups, and urban-rural divides, with the most significant improvements seen in those aged 45 and above [3] - After six months, customer service representatives aged 45 and above showed a 33.46% reduction in daily quality inspection failures, outperforming other age groups [3] Group 3: Advanced Training Scenarios - AI training is particularly effective when simulating complex customer scenarios, resulting in a 79.79% decrease in negative feedback and a 49.40% reduction in quality inspection failures for trained representatives after five months [3][6] - The use of AI to simulate various customer identities and emotional states enhances the training experience, improving skills, efficiency, and income for customer service workers [3][7] Group 4: Broader Implications - The report emphasizes that AI's most profound impact is not just efficiency but fundamentally reshaping labor and employment dynamics [6] - The Chinese government's "AI+" action plan aims to accelerate the transition of the service industry towards intelligent-driven services, promoting a new model that combines automated and human services [6][7] - Ant Group's digital platform is positioned as a leader in utilizing AI training to enhance worker capabilities and create a more inclusive employment ecosystem [6][7]