国网晋中供电分公司:积极上门服务 解决客户问题

Core Viewpoint - The company is enhancing power supply service quality and optimizing the electricity business environment through a special user visit initiative, ensuring customer electricity safety [1][2] Group 1: User Visit Initiative - The company organized a special user visit activity led by the Taihang Dawn Communist Party Service Team and Youth Assault Team to deliver quality service directly to customers [1] - A detailed visit plan was developed, with teams consisting of leadership, customer managers, area managers, and technical experts to ensure effective outreach [1] - The company implemented a stratified and targeted approach for visits, customizing plans and communication for different groups such as residential communities, small and medium enterprises, large industrial clients, and key customers [1] Group 2: Problem-Solving and Service Extension - The visiting personnel carried mobile work terminals to provide on-site answers to inquiries about electricity tariffs and handle simple business consultations [1] - For issues like low voltage and frequent outages reported by customers, immediate on-site inspections were conducted, with a system for tracking unresolved issues through dedicated logs and clear responsibilities [1] - The company also conducted comprehensive checks of customer-side electrical lines and safety devices, distributing safety and energy-saving pamphlets, and promoting the "Online State Grid" app for online service access [1] Group 3: Future Plans - The company plans to deepen the customer visit mechanism, making the visits regular and institutionalized, and will follow up on problem resolution and service quality through phone callbacks [2] - The goal is to continuously improve service levels and effectively address challenges faced by customers in their electricity usage, fostering a harmonious and mutually beneficial supply and demand relationship [2]