阿旺扎西的网格日记：光明守护的24小时

Core Viewpoint - The article highlights the dedication and efficiency of the grid manager, Awang Zaxi, and his team in ensuring reliable electricity supply and addressing customer needs in Qiongjie County, Tibet, showcasing the importance of local service in the power supply industry [1][15]. Group 1: Daily Operations - Awang Zaxi is responsible for managing a grid area with 1 ten-kilovolt line, 20 public transformers, and 37 dedicated transformers, serving 2026 households, including important electricity users [3][15]. - The team conducts daily inspections and maintenance, addressing issues such as user-reported power outages and equipment malfunctions [4][6]. - Zaxi emphasizes the importance of vehicle safety for operational efficiency, noting a flat tire before a scheduled inspection [3][6]. Group 2: Customer Service - The team promptly resolves customer issues, such as a power outage due to insufficient payment, by explaining the process for restoring service [4][6]. - Zaxi assists a senior citizen by replacing an outdated electrical component at his own expense, demonstrating a commitment to customer care [9][11]. - The company maintains a proactive approach to customer service, regularly inspecting key facilities like the Yala Xiangbu Industrial Company to ensure stable power supply [11][15]. Group 3: Service System Development - The company has established 129 service teams and 3 township power supply stations across Tibet, enhancing service efficiency and coverage [15]. - The implementation of a grid-based service model allows for resource sharing and improved problem-solving capabilities [15]. - The focus on customer service improvement aims to provide convenient and efficient electricity services to all users in the region [15].