政务服务全流程优化！西安市市场监管局筑牢便民利企“服务网”

Core Viewpoint - The Xi'an Market Supervision Administration is focused on enhancing service quality and efficiency to meet the needs of businesses and the public, thereby driving high-quality economic and social development [1] Group 1: Process Optimization - The administration has comprehensively reviewed the list of administrative service items, making key information such as business processing procedures and approval basis publicly available through multiple channels [2] - A visual chart has been created for project approval processes, clearly indicating required materials, processing times, and responsible departments, allowing businesses to understand the procedures at a glance [2] - In 2024, the administration processed 48,880 registration and approval items, and in the first half of 2025, 33,506 items were processed without any overdue or irregular approvals [2] Group 2: Customized Services - Starting in 2024, the administration has established a "one-stop" comprehensive service corner in the municipal government hall to provide dedicated support for complex and special business needs [3] - Nearly 20 companies, including AVIC Electromechanical Instrument (Xi'an) Co., Ltd., have received customized solutions through this service corner, effectively resolving their operational challenges [3] Group 3: Demand Response - The administration has implemented a systematic approach to handle administrative approval complaints through the 12345 work order system, analyzing issues based on a three-dimensional labeling system [4] - Standardized handling processes and solutions have been developed for high-frequency and complex issues, with timely feedback provided to the departments originating the complaints [4] Group 4: Service Quality Enhancement - The administration actively collects feedback from businesses and the public through various channels, including suggestion boxes and a 24-hour hotline, to improve service levels [5] - Training and education for staff on service norms and professional conduct are regularly conducted to enhance service awareness among personnel [5]