从云端保单到身边守护：海保人寿让服务更有温度-保险-金融界

Core Viewpoint - The introduction of "Critical Illness Advance Payment" service by Haibao Life addresses the financial anxiety of patients by allowing them to receive insurance payouts before treatment, thus enhancing the overall customer experience [1][3] Group 1: Service Features - The "Critical Illness Advance Payment" service allows clients diagnosed with critical illnesses to receive compensation before discharge from the hospital, significantly alleviating their financial stress [1] - The service has expanded from covering 23 diseases to full coverage of critical illness clauses, with total compensation exceeding several million yuan and the fastest payout time reduced to 8 hours [1] - Haibao Life emphasizes a human-centered approach, providing a full-service experience that includes dedicated claims assistance and hospital visits for clients [1] Group 2: Customer Experience - A case study of Ms. D, who was diagnosed with lymphoma, illustrates the effectiveness of the service; she received 500,000 yuan in claims on the same day after assistance from Haibao Life's claims personnel [1][3] - Ms. D expressed her gratitude by presenting a banner to Haibao Life, highlighting the transition of insurance from a "cold contract" to a "warm protection" [3] - The integration of online and offline services not only reassures clients but also embodies Haibao Life's brand promise of "A Better Life, Accompanied by Haibao" [3]