龙岩地区保险业首家金融消保工作站落地平安产险龙岩中心支公司

Core Viewpoint - The establishment of the "Ping An Financial Consumer Protection Workstation" in Longyan marks the first physical service platform in the region focused on consumer rights protection in the insurance sector, aiming to provide efficient dispute resolution and financial rights services to citizens [1][3]. Group 1: Service Functions - The workstation offers two main service functions: dispute mediation for common issues like insurance claims disputes and sales misrepresentation, facilitated by trained mediators with legal and insurance expertise [3]. - It also provides rights consultation, where a professional team assists citizens in understanding insurance terms and guides them on their rights, addressing frequent consumer concerns through case interpretations [3]. Group 2: Operational Model and Impact - The workstation employs a "one-stop" service model, allowing consumers to complete the entire process from consultation to mediation without needing to navigate multiple departments [3]. - The collaboration in establishing the workstation reflects a commitment to the "financial for the people" service philosophy and serves as a new model for high-quality development in the industry, marking a significant breakthrough in creating a standardized and transparent consumer environment in Longyan's insurance sector [3].