Xiao-I (US:AIXI) Prnewswireยท2025-09-09 13:45Core Insights - Xiao-I Corporation has renewed its strategic partnership with a leading multinational fast-fashion retailer for the fifth consecutive year, highlighting the importance of its cognitive AI platform in enhancing customer experience and operational efficiency in high-volume retail [1][2]. AI-Driven Value Delivery Highlights - The iBot Pro platform provides instant, localized responses to frequent inquiries regarding product availability, order tracking, returns, and promotions, significantly reducing average response times [3]. - Unified knowledge management across various digital channels ensures a consistent brand voice and service quality, minimizing consumer friction during channel-switching [3]. - The platform proactively engages with cart-abandonment scenarios by offering personalized incentives to customers [3]. Strategic Implications - In the competitive fast-fashion industry, where consumer loyalty is driven by speed and personalization, the iBot Pro platform allows the retailer to maintain agility across 27 markets [4]. - The AI solution adapts to regional trends through machine learning, analyzing over 4.2 million monthly interactions to enhance product recommendations and service workflows [4]. Company Overview - Xiao-I Corporation is a leading cognitive intelligence enterprise in China, specializing in a wide range of AI solutions, including natural language processing, voice and image recognition, and machine learning [5]. - Since its establishment in 2001, the company has developed a comprehensive portfolio of cognitive intelligence technologies applicable to various business scenarios, promoting industrial digitization and intelligent transformation [5].