From Insight to Impact: American Water Shares Expertise at J.D. Power Utility Conference

Core Insights - American Water is recognized for its leadership in customer experience at the 2025 J.D. Power Utility Client Conference [1] - The company emphasizes transforming customer experience through strategic initiatives, journey mapping, and data-driven improvements [1] Company Overview - American Water is the largest regulated water and wastewater utility company in the U.S. [1] - The company is actively involved in enhancing customer engagement and satisfaction [1] Event Highlights - The conference took place on September 10 – 11 in Denver, Colorado [1] - Lauren Slepian, Director of Customer Strategy, Innovation and Performance, represented the company and shared insights on their customer experience strategies [1]