ZENVIA Reports Q2 2025 Results

Core Insights - Zenvia Inc. reported a 23% year-over-year increase in revenues from its Zenvia Customer Cloud services, indicating a successful transition strategy [2][3] - The company anticipates a full-year growth of 25% to 30% for Zenvia Customer Cloud in 2025, driven by strong adoption among new customers [2] - Despite revenue growth, Zenvia faced profitability challenges due to intense competition in the CPaaS market, leading to a significant decline in gross profit margins [2][12] Financial Performance - Q2 2025 revenues reached BRL 285.7 million, up 23.6% from BRL 231.2 million in Q2 2024, with CPaaS revenues growing by 33% [3][23] - Gross profit for Q2 2025 was BRL 56.4 million, a decrease of 35.6% compared to BRL 87.5 million in Q2 2024, resulting in a gross margin of 19.7% [3][23] - Non-GAAP Adjusted Gross Profit for Q2 2025 was BRL 68.8 million, down 31.3% year-over-year, with a Non-GAAP Adjusted Gross Margin of 24.1% [3][29] SaaS Business Highlights - SaaS revenues increased by 3% year-over-year in Q2 2025, totaling BRL 80.6 million, primarily driven by Zenvia Customer Cloud [8][10] - Non-GAAP Adjusted Gross Profit from the SaaS segment was BRL 44.7 million, reflecting a 5% increase year-over-year, with a Non-GAAP Adjusted Gross Margin of 55.4% [9][29] - The total active customer base for the SaaS segment was 5,783, indicating ongoing customer engagement despite competitive pressures [6][8] CPaaS Business Highlights - CPaaS revenues reached BRL 205.1 million in Q2 2025, a 33.3% increase from BRL 153.9 million in Q2 2024, driven by higher SMS volumes [11][12] - However, Non-GAAP Adjusted Gross Profit for the CPaaS segment fell by 58% to BRL 24.1 million, resulting in a Non-GAAP Adjusted Gross Margin of 11.8% [11][12] - The total active customers in the CPaaS segment decreased by 28.1% year-over-year, totaling 3,958, reflecting challenges in maintaining customer relationships [11][12] Cost Management and Future Outlook - General and administrative expenses decreased by 25% year-over-year in H1 2025, contributing to a G&A as a percentage of revenues of 8.3% [10][17] - Normalized EBITDA for H1 2025 was positive at BRL 31 million, although below expectations, indicating a need for continued focus on profitability [18][10] - The company aims to return to normalized profitability levels by year-end 2025, establishing a solid foundation for growth in 2026 [2][18]