“烦心路”变“舒心巷” 12345热线助力解决居民出行难

Core Points - A resident from Yanshanmen Community expressed gratitude to the local government for resolving a public safety issue through the 12345 hotline [1][2] - The issue involved a poorly maintained gravel road that posed safety risks, leading to multiple pedestrian falls [1] - The local government responded promptly, initiating a repair project that significantly improved road conditions and eliminated waterlogging problems [1] Summary by Sections - Community Engagement - The resident utilized the 12345 hotline to report the unsafe road conditions, demonstrating effective community engagement [1] - The local government actively sought feedback from residents to inform the repair strategy [1] - Government Response - The 12345 hotline activated its "immediate response" mechanism to address the citizen's concerns [1] - The project commenced on August 8 and was completed by August 18, showcasing efficient project management [1] - Outcome - The road repair not only enhanced the road's surface but also resolved longstanding drainage issues, improving daily commutes for residents [1] - The initiative received high praise from the community, reflecting increased satisfaction with local government services [1][2]