共享单车自动落锁致摔伤？用户、企业各执一词

Core Viewpoint - The safety issues surrounding shared bicycles, particularly the automatic locking feature, have come under scrutiny following incidents of users being injured due to sudden lock-ups while riding [1][5]. Group 1: Incident Reports - A recent incident involved a woman who suffered multiple fractures after a shared bicycle suddenly locked while in motion, with the platform indicating no automatic lock records were found [2][5]. - Similar incidents have been reported on social media, with users from various brands, including Hello and Meituan, sharing experiences of unexpected lock-ups leading to injuries [3][5]. - Historical complaints date back to 2021, indicating that the issue of automatic locking has been a persistent concern among users [3][5]. Group 2: Company Responses - Both Didi Qingju and Hello have stated that their investigations found no software or technical faults, attributing incidents to potential chain malfunctions or user errors [1][5]. - Hello's system is designed to prevent locking when the bicycle is moving above 0.5 m/s, and they assert that the locking mechanism is not triggered during normal riding conditions [6][5]. - The companies emphasize that user feedback and data analysis have not revealed any technical defects leading to automatic locking incidents [5][6]. Group 3: Industry Concerns - The automatic locking feature is intended to prevent users from forgetting to lock the bicycles after use, but there is inconsistency in how long a bicycle remains unlocked before it automatically locks [7]. - The safety of shared bicycles is a significant public concern, with over 600 million users reported in China, and the need for reliable safety mechanisms is critical [7]. - There are calls for the introduction of third-party testing and government oversight to address public concerns and resolve the discrepancies between user reports and company claims [7].