哈啰单车被指“骑行中自动落锁致人受伤”！回应称有三类情形

Core Viewpoint - Recent reports from multiple users indicate that Hello Bike experiences automatic locking during rides, leading to injuries. The company has stated that no technical defects were found to cause this issue, suggesting alternative scenarios for the incidents [1][3][4]. Group 1: User Reports and Reactions - Several users reported incidents of Hello Bike locking unexpectedly while riding, resulting in injuries such as abrasions and falls [3]. - Users expressed dissatisfaction with the platform's response, stating that customer service offered minimal compensation and suggested reporting to the police [3]. Group 2: Company Response and Findings - A representative from Hello Bike stated that a thorough investigation found no technical defects causing automatic locking. They identified three potential scenarios that could lead to such incidents [3][4]. - The identified scenarios include accidental activation of the "return" button, previous users failing to lock the bike properly, and electric assist bikes triggering a power cut when exceeding designated areas [3][4]. Group 3: Technical Explanation - The company explained that the locking mechanism is designed to prevent locking while the bike is in motion, with a speed threshold of 0.5 m/s. The mechanical design ensures that the lock remains in the open position during rides [4]. - Hello Bike is actively optimizing user prompts and upgrading its vehicle safety monitoring system in response to user feedback [4]. Group 4: Company Background - Hello Bike was established in September 2016, initially focusing on shared bicycle services and has since expanded to provide mobility and emerging local services [5].