罗永浩炮轰西贝：“预制菜卖高价太恶心”！客服喊冤“全是现做”！创始人曾说“好菜靠预制”

Core Viewpoint - The controversy surrounding Xibei restaurant's use of pre-prepared dishes has sparked widespread discussion online, particularly after a public critique by a prominent figure, Luo Yonghao, who called for clearer labeling of such dishes in restaurants [1][3]. Company Response - Xibei's customer service stated that certain dishes, such as beef bone soup and noodles, are made fresh on-site, denying the extensive use of pre-prepared ingredients [2]. - However, this response contrasts with previous statements from Xibei's founders regarding the use of pre-prepared dishes, leading to consumer confusion [3]. Consumer Sentiment - Many consumers resonate with Luo Yonghao's perspective, arguing that while the use of pre-prepared dishes is acceptable, restaurants should disclose this information to avoid misleading customers [3][4]. - The definition of pre-prepared dishes remains ambiguous, with no industry-wide standards, complicating consumer understanding [3]. Industry Context - The application and frequency of pre-prepared dishes in China are increasing, as noted by industry analysts [5]. - Regulatory bodies have issued guidelines to enhance the safety and transparency of pre-prepared food, emphasizing the need for restaurants to inform consumers about their use [7]. Company Overview - Xibei was founded in 1988 in Inner Mongolia and has expanded to nearly 400 locations across 62 cities in China, employing approximately 17,000 staff by 2025 [7].