Core Viewpoint - The company is leveraging AI technology to enhance its online travel platform, aiming to improve user experience and operational efficiency across various services [2][3][4]. Group 1: AI Integration in Services - The company is reconstructing its app using AI, covering the entire travel process from itinerary planning to service assurance [2]. - An AI travel toolbox will be launched on the app's homepage before the National Day holiday, consolidating multiple functions for user convenience [2]. - The AI itinerary planning assistant is designed to provide personalized recommendations based on user preferences, utilizing a vast database of travel experiences and tags [2]. Group 2: AI Tools and User Interaction - The AI ticketing assistant, "Xiao Tuo," addresses personalized queries related to flight bookings, achieving a 70% resolution rate for user inquiries [3]. - The company plans to integrate all pre-trip AI assistants into a prominent position on the app, enhancing user interaction and satisfaction [3]. - AI tools are being utilized across various business lines to improve efficiency and optimize workflows, with an 80% coverage of AI programming teams [3][4]. Group 3: Empowering Industry Partners - The company has developed an AI assistant for ticket agents, reducing response time from 2 hours to 3 minutes and achieving a 70% automation rate for issue resolution [4]. - Future developments will include AI tools for airline flagship stores, automating problem identification and resolution processes [4]. Group 4: Internal Innovation and Culture - The establishment of AI communities within the company encourages employees to share best practices and innovative solutions, fostering a collaborative environment [4][5]. - An "AI Lab" has been created to focus on user-centric AI applications, emphasizing innovation over rigid performance metrics [5]. - The company is adopting a bottom-up approach to AI development, aiming to transform the organization and the industry over the next two years [5].
去哪儿旅行将上新“AI旅行工具箱” 用AI重构旅行
Zheng Quan Ri Bao Wang·2025-09-11 09:15