Core Insights - The financial industry is becoming a primary battlefield for AI applications as it transitions from "technology exploration" to "industry implementation" [2] - AI is driving a profound structural transformation in the insurance sector, with business value increasingly derived from direct delivery of business outcomes rather than just software tools [2] - The insurance industry is undergoing a comprehensive intelligent transformation across all processes, significantly enhancing operational efficiency and customer experience [2] Industry Developments - AI applications have moved beyond pilot and experimental phases, now fully integrated into core functions such as underwriting, claims, marketing, and customer service [2] - Innovations in the insurance sector are focusing on personalized, customized, and intelligent solutions, particularly in areas like health, digital life, consumer finance, and automotive [3] Company Innovations - As of mid-2025, the AI platform "Zhongyou Lingxi" developed by Zhong An has covered all insurance business process needs, with approximately 110 active machines and a total of 450 million calls in the first half of the year [5] - The pet insurance sector has introduced a digital ID for pets, enhancing the convenience of purchasing and claiming insurance through NFC technology, and utilizing blockchain for unique digital identity assets [5] - The "one-click video claims" platform for auto insurance allows for a fully online claims process, significantly reducing the average case closure time by nearly 40% compared to traditional methods [5] - In health insurance, AI has been applied to key scenarios in claims processing, achieving a 90% success rate in intelligent material recognition and completing cases in as little as 15 seconds [5]
AI机器人半年调用量达4.5亿次,外滩大会:科技正重塑保险生态