Core Insights - The article highlights the proactive approach of CCB Huizhou Nanhu Branch in addressing the financial service needs of the elderly population in the Nanhu area, where over 35% of residents are aged 60 and above [1][2]. Group 1: Service Initiatives - CCB Huizhou Nanhu Branch has established the "Zhang Fuqing Financial Service Team" to provide tailored financial services to elderly clients, integrating the "Laborer’s Harbor" service brand to enhance accessibility and convenience [1][2]. - The "Laborer’s Harbor" platform has been upgraded to focus on elderly-friendly services, offering resources such as reading glasses, magnifying glasses, and emergency kits, along with specialized service windows for seniors [2]. Group 2: Case Study - A recent incident involved a middle-aged man, Mr. Li, who faced difficulties accessing funds for his bedridden mother due to issues with her bankbooks. The service team quickly responded, resolving the problem within 30 minutes by visiting his home and providing immediate assistance [3]. - The efficiency of the "Zhang Fuqing Financial Service Team" is demonstrated through their ability to complete all necessary transactions within an hour after returning to the branch, showcasing their commitment to customer service [3]. Group 3: Commitment to Community - CCB Huizhou Nanhu Branch emphasizes the importance of emotional support alongside financial services, aiming to create a warm and caring environment for clients [3]. - The ongoing efforts of the "Zhang Fuqing Financial Service Team" reflect the bank's dedication to making financial services accessible and responsive to the needs of the community, reinforcing the principle of "finance for the people" [3].
建行惠州南湖支行以“劳动者港湾”为依托，学习张富清，上门服务暖人心