Qi Lu Wan Bao·2025-09-12 01:40Group 1 - The company is accelerating the construction of an accessible information environment to provide warmer services for special groups of customers [1][2] - For visually impaired customers, the company offers full assistance, guidance services, and provides accessible service counters, blind currency identification cards, and Braille manuals to enhance communication and financial literacy [1] - For hearing-impaired customers, the company facilitates written communication and video recording of important business processes, ensuring that all materials are archived for reference [1] - For customers with physical disabilities, the company has established accessible pathways and allows the use of fingerprints instead of signatures for those unable to sign [1] Group 2 - The customer service center has implemented fully accessible pathways and designated parking spaces for special groups, ensuring safety and convenience [2] - All service counters have established "Priority Windows for Disabled Persons" and are equipped with assistive devices such as wheelchairs and hearing aids [2] - The company employs multiple strategies to enhance the service experience for special groups, demonstrating a commitment to thoughtful service [2]