Qi Lu Wan Bao·2025-09-12 01:40Core Viewpoint - The company is committed to enhancing financial services for the elderly, focusing on addressing their specific needs and challenges in insurance services [1] Group 1: Service Improvements - The company has improved service levels to better assist elderly clients, ensuring they feel cared for and understood [1] - A recent case highlighted a staff member assisting an elderly client who struggled with technology, demonstrating the company's dedication to personalized service [1] Group 2: Accessibility Enhancements - The company has implemented various facilities such as love seats, reading glasses, wheelchairs, and first aid kits to make the service environment more accommodating for elderly clients [1] - A dedicated "green channel" has been established to prioritize elderly clients, reducing their waiting time for services [1] Group 3: Technology Support - The company provides guidance and support for elderly clients in using mobile applications, ensuring they can complete transactions safely and efficiently [1] - Staff members are trained to be proactive and patient, particularly in assisting elderly clients with technology-related tasks [1]