Qi Lu Wan Bao·2025-09-12 01:40Core Viewpoint - The article highlights the importance of customer service in the insurance industry, showcasing how a senior citizen received attentive and patient assistance from a staff member at Ping An Life's Weifang branch, which reflects the company's commitment to customer-centric service [1] Group 1: Customer Service Experience - A senior citizen visited Ping An Life's Weifang branch to inquire about a policy loan but faced communication challenges due to hearing difficulties [1] - The staff member at the branch provided compassionate support by assisting the elderly customer to sit down, offering water, and using simple language to explain the loan process [1] - Although the transaction was not completed, the elderly customer expressed satisfaction with the service, comparing it to the patience of his own children [1] Group 2: Company Philosophy - Ping An Life adheres to a customer-centric philosophy, focusing on providing warm and considerate service experiences [1] - The company aims to continuously optimize service experiences and genuinely listen to customer feedback to deliver high-quality, thoughtful service [1]