Qi Lu Wan Bao·2025-09-12 02:06Group 1 - Customer L purchased a whole life insurance policy in 2017 and recently encountered an advertisement for "professional insurance rights protection" promising "full refund" [1] - Facing financial difficulties, Customer L was tempted by the advertisement and provided personal information, leading to a complaint being filed [1] - Ping An Life's Tai'an branch promptly contacted the customer to discuss the complaint, but the customer refused to communicate directly [1] Group 2 - The insurance agent associated with Customer L had left the company years ago and denied any sales misrepresentation during the investigation [1] - The company staff suggested a meeting to explain the policy's responsibilities and offered strategies to alleviate the customer's financial pressure, ultimately leading to the customer deciding to retain the policy [1]