Qi Lu Wan Bao·2025-09-12 02:22Core Points - The right to seek compensation is one of the eight rights of financial consumers, allowing them to request compensation for damages not caused by their own fault [1] - The Shandong branch of Ping An Life has established a comprehensive complaint handling process, including a customer voice management system to ensure transparency and compliance [1] - Consumers have the right to report any violations by the company to financial regulatory authorities, which will intervene as necessary [1] Group 1 - Some financial consumers are opting to use illegal financial intermediaries to process policy cancellations, which can lead to unfair contracts and hinder legitimate complaint channels [1] - These illegal intermediaries often mislead consumers through social media and false claims about favorable policies for consumers [1] - In 2022, seven departments issued a notice to warn consumers about the risks of illegal agency rights protection in the financial sector [2] Group 2 - Ping An Life encourages consumers to resolve issues through official channels to avoid being misled by illegal intermediaries [2] - The company is committed to providing professional and efficient complaint handling services and calls for collective action against illegal financial intermediary practices [2] - If an agreement cannot be reached, consumers can seek mediation through financial dispute resolution organizations or arbitration [2]