Group 1 - The core of the controversy revolves around the dining experience of Luo Yonghao at Xibei, where he initially expressed satisfaction but later criticized the restaurant on social media, calling the food "disgusting" [1] - Luo Yonghao's dining party consisted of five people who ordered a total of 15 dishes, with a bill of 830 yuan, which Xibei's founder, Jia Guolong, argues is not expensive compared to industry standards [2] - Jia Guolong invites public scrutiny of Xibei's financial records, asserting that the company is compliant and transparent, and challenges the perception that Xibei is overpriced [2] Group 2 - In response to the controversy, Xibei announced the launch of a "Luo Yonghao Menu" across all locations, allowing customers to order dishes that Luo had previously selected, with a satisfaction guarantee [2] - Xibei offers two commitments to customers: a money-back guarantee if the food is not satisfactory and an open invitation to observe the cooking process in the kitchen [2]
西贝创始人：罗永浩方结账时攒了会员积分，走后一小时却说“恶心”，明天起全国所有门店上线“罗永浩菜单”
Xin Lang Cai Jing·2025-09-12 08:25