被罗永浩说“太恶心”后，西贝最新回应：坚决反对，绝不姑息

Core Viewpoint - The company West B is taking a strong stance against public figure Luo Yonghao's accusations regarding the quality and pricing of its dishes, asserting that his claims are unfounded and harmful to its reputation [1][4]. Group 1: Company Response - West B publicly refuted Luo Yonghao's claims in a letter to customers, emphasizing that it will not tolerate false accusations [1]. - The founder and chairman, Jia Guolong, confirmed intentions to sue Luo Yonghao for the significant damage caused by his statements [3][4]. - Jia Guolong differentiated between Luo's role as a consumer and his actions as a public figure, stating that Luo's behavior exceeded that of a normal customer [4]. Group 2: Pricing and Quality Claims - Jia Guolong defended the pricing of West B, arguing that the perception of the restaurant being expensive is a misconception in the industry [4][5]. - He highlighted that a meal for five people, including 15 dishes, cost 830 yuan, which he believes is reasonable [5]. - West B announced the introduction of a "Luo Yonghao Menu" in all stores, allowing customers to order dishes previously selected by Luo, with a commitment to refund if the food is unsatisfactory [5]. Group 3: Public Reactions and Previous Statements - Luo Yonghao responded to Jia Guolong's statements on social media, offering a reward for evidence of West B using pre-prepared dishes and indicating readiness for legal action [5]. - There are mixed public opinions regarding West B's food quality, with some consumers expressing concerns about the use of pre-prepared ingredients [6]. - A previous investigation by a West B partner concluded that most dishes are made fresh on-site, with only a few items sourced from central factories [9]. Group 4: Company Background - West B was founded in 1988 in Inner Mongolia and is projected to have nearly 400 locations across 62 cities by 2025, employing approximately 17,000 people [11].