西贝公布13道菜品制作全过程

Core Viewpoint - The company West Bie has publicly addressed accusations from influencer Luo Yonghao regarding the use of pre-prepared dishes in their restaurants, asserting that all dishes served are freshly made and not pre-prepared [1][2]. Group 1: Company Response - West Bie published a letter to customers on September 12, refuting Luo Yonghao's claims and detailing the preparation process of 13 dishes he ordered [1]. - The founder, Jia Guolong, emphasized that there are no pre-prepared dishes in their restaurants and that pre-processing is fundamentally different from pre-prepared dishes [2]. - Following the controversy, West Bie introduced a "Luo Yonghao Menu" featuring the dishes he ordered, allowing customers to choose from this list [3]. Group 2: Customer Engagement - West Bie has committed to two major promises: a "money-back guarantee" if customers find the food unsatisfactory and the option for customers to tour the kitchen to see how dishes are prepared [3]. - The restaurant has also launched a "Luo Yonghao Set Meal" that includes 13 dishes, which can be customized by customers [2]. Group 3: Industry Perspective - Jia Guolong acknowledged the potential benefits of pre-prepared dishes in terms of food safety, cost control, and efficiency, indicating that they represent a future trend in the industry [3]. - He clarified that while West Bie does not currently use pre-prepared dishes, he does not criticize the concept as a whole [3].