Bombardier Celebrates 20 Years of Excellence at Chicago and Frankfurt Parts Hubs

Core Insights - Bombardier celebrates the 20th anniversary of its Chicago and Frankfurt Parts Hubs, which are crucial for its global customer service network [1][2] - The hubs have significantly contributed to parts availability and rapid delivery, enhancing customer satisfaction and operational efficiency [5][8] Group 1: Operational Highlights - The Chicago Parts Hub opened on June 27, 2005, and the Frankfurt hub followed on August 29, 2005, consolidating multiple smaller sites into two strategically located facilities [3] - Chicago's hub ships approximately 2,000 individual part numbers daily and can store over 100,000 unique parts, while Frankfurt ships around 400 part numbers daily with a capacity of about 60,000 parts [3][8] - By early 2026, Chicago is projected to surpass 10 million parts shipped, and Frankfurt is expected to reach 1.5 million parts shipped by year-end [3][8] Group 2: Customer Service and Recognition - Bombardier's commitment to parts availability and rapid delivery has earned it top rankings in the 2025 Product Support Survey by Aviation International News and the Professional Pilot Corporate Aircraft Product Support Survey [5][8] - The company achieved a 92% "off the shelf" shipping rate, ensuring timely delivery of parts to customers [5][8] Group 3: Workforce and Economic Impact - The Des Plaines Global Parts Distribution Hub has positively impacted the local economy and employs over 100 skilled workers, contributing to Bombardier's reputation for excellence [2][3] - The anniversary celebrations included participation from employees, suppliers, and local officials, highlighting the importance of the hubs to the community [1][2]