消保评价办法升级！ 金融租赁和养老保险公司被纳入评价范围

Core Points - The National Financial Supervision Administration has revised and issued the "Regulatory Evaluation Method for Consumer Rights Protection in Financial Institutions" [2] - The revised method includes financial leasing companies and pension insurance companies in the evaluation scope [3] - The evaluation elements have been adjusted to seven categories, including "system mechanism," "suitability management," "marketing behavior management," "dispute resolution," "financial education," "consumer services," and "personal information protection" [3] Summary by Sections Evaluation Scope - The evaluation now explicitly includes financial leasing companies and pension insurance companies, which are regulated by the Financial Supervision Administration [3] Evaluation Elements - The evaluation elements have been optimized to seven categories, guiding financial institutions to strengthen governance in key areas of consumer protection [3] Evaluation Procedures - The evaluation process has been refined into stages such as information collection, initial evaluation, re-evaluation, and review, with clear requirements for each stage [3] Coordination and Collaboration - The method emphasizes the importance of collaboration across different levels of financial institutions, enhancing the evaluation score weight for primary branches [3] Utilization of Results - The Financial Supervision Administration will implement differentiated regulatory measures based on evaluation results, providing incentives for well-performing institutions and regulatory actions for those with poor evaluations [4] Financial Education Initiatives - A financial education campaign is set to take place from September 15 to 21, 2025, aimed at promoting financial knowledge and protecting consumer rights [6] - The timing of the revised evaluation method aligns with the upcoming financial education week, reinforcing the responsibility of financial institutions in consumer protection [6]