金融机构消费者权益保护监管评价办法修订

Core Viewpoint - The revised "Regulatory Evaluation Measures for Consumer Rights Protection in Financial Institutions" aims to enhance consumer rights protection in the financial sector, aligning with the central government's directives to prioritize consumer interests [1][2]. Group 1: Evaluation Scope and Elements - The evaluation scope has been adjusted to include financial institutions legally established in China and regulated by the financial supervisory authority, now encompassing financial leasing companies and pension insurance companies [1]. - The evaluation elements have been optimized to include seven key factors: "system mechanism," "suitability management," "marketing behavior management," "dispute resolution," "financial education," "consumer services," and "personal information protection," guiding institutions to focus on critical areas of consumer protection [1][2]. Group 2: Evaluation Process and Coordination - The evaluation process has been refined into distinct phases: information collection, initial evaluation, re-evaluation, and review, with clear requirements for each phase to ensure rigor and seriousness in the evaluation work [2]. - The regulatory authority will enhance collaboration across different levels, increasing the evaluation score weight for primary branch institutions and allowing adjustments to evaluation indicators based on the characteristics of local financial institutions [2]. Group 3: Result Utilization - The revised measures stipulate that the regulatory authority should implement differentiated regulatory measures based on evaluation results, providing positive incentives for well-performing institutions and appropriate regulatory actions for those with poor evaluations [2].