金融监管总局修订发布金融机构消费者权益保护监管评价办法

Core Viewpoint - The National Financial Regulatory Administration has revised the "Regulatory Evaluation Method for Consumer Rights Protection in Financial Institutions," aiming to enhance the protection of financial consumers' rights and interests through improved evaluation mechanisms and procedures [1] Group 1: Evaluation Scope and Elements - The evaluation now includes financial leasing companies and pension insurance companies, expanding the range of financial institutions subject to consumer rights protection evaluation [1] - The evaluation elements have been adjusted to include seven key areas: "system and mechanism," "suitability management," "marketing behavior management," "dispute resolution," "financial education," "consumer services," and "personal information protection," guiding institutions to strengthen governance in critical consumer protection areas [1] Group 2: Evaluation Procedures - The evaluation process has been further detailed into stages: information collection, initial evaluation, re-evaluation, and review, with specific requirements outlined for each stage to ensure rigor and seriousness in the evaluation work [1] - The evaluation will place greater emphasis on the quality and effectiveness of consumer protection work at grassroots financial institutions, increasing the weight of evaluation scores for primary branches [1] Group 3: Regulatory Measures - The regulatory authority will implement differentiated regulatory measures based on the evaluation results, providing positive incentives for institutions with good evaluations and taking appropriate regulatory actions against those with poor evaluations [1]