金融监管总局：将金融租赁、养老保险公司等纳入消费者权益保护监管评价范围

Core Points - The Financial Regulatory Bureau has released a revised "Regulatory Evaluation Method for Consumer Rights Protection in Financial Institutions" aimed at enhancing consumer rights protection in the financial sector [1][4][5] Group 1: Key Revisions - The evaluation scope has been adjusted to include financial institutions legally established in China and regulated by the Financial Regulatory Bureau, such as financial leasing companies and pension insurance companies [4] - The evaluation factors have been optimized to include seven elements: "system mechanism," "suitability management," "marketing behavior management," "dispute resolution," "financial education," "consumer services," and "personal information protection," guiding financial institutions to strengthen governance in key consumer protection areas [4] - The evaluation process has been refined into stages: information collection, initial evaluation, re-evaluation, and review, with clear requirements for each stage to ensure rigor and seriousness in the evaluation work [4] Group 2: Implementation and Impact - The revised method emphasizes collaboration across different regulatory levels, enhancing the assessment of grassroots financial institutions' consumer protection efforts and increasing the weight of evaluation scores for primary branches [4] - The results of the evaluations will be utilized to implement differentiated regulatory measures, providing positive incentives for well-performing institutions and corresponding regulatory actions for those with poor evaluations [4][5] - The implementation of the revised evaluation method is expected to improve the behavior regulatory system, guiding financial institutions to integrate consumer rights protection into all business operations, ultimately enhancing consumer satisfaction and experience [5]