DOJ Sues Uber Over Allegations of Refusing Service to Disabled Customers

Core Viewpoint - The Department of Justice has filed a lawsuit against Uber for the second time in four years, alleging discrimination against customers with disabilities in its ridesharing service [1][5]. Group 1: Allegations Against Uber - The lawsuit claims that Uber "routinely refuse to serve individuals with disabilities," including those with service animals or stowable wheelchairs [1]. - Uber is accused of imposing cleaning surcharges related to service animals and charging cancellation fees to disabled riders who have been denied service [1]. - The suit also states that Uber drivers have insulted and demeaned people with disabilities or asked them inappropriate questions [2]. Group 2: Uber's Response - In response to the allegations, Uber stated that riders using guide dogs or assistive devices deserve a "safe, respectful, and welcoming experience" and disagreed with the DOJ's claims [3]. - The company highlighted its zero-tolerance policy for service denials and mentioned that it takes decisive actions, including permanent account deactivation, against violations of its US Service Animal policy [3]. - Uber continues to invest in technology, training, and dedicated reporting channels, such as a 24/7 service animal denial hotline, to address issues related to service denials [4]. Group 3: Previous Legal Issues - In 2021, Uber was sued by the DOJ for charging wait-time fees to disabled customers who needed more time to reach their rides, which was settled in 2022 [5]. - Additionally, Uber is facing a lawsuit from the Federal Trade Commission regarding deceptive pricing practices related to its Uber One subscription service [5].