外滩大会聚焦：AI应用进入关键一年 智能体重构保险业服务生态

Core Insights - The insurance industry is entering an "AI moment," with 2025 identified as a pivotal year for AI applications in the sector [3] - AI technology is expected to enhance the capabilities of insurance professionals by automating repetitive tasks, thus improving efficiency [3] - The integration of digital technology and cutting-edge science is crucial for achieving inclusive insurance and high-quality development [5] Group 1: AI Transformation in Insurance - The insurance industry possesses unique advantages for AI application due to its data richness and standardized processes, leading to an expected explosion of AI usage this year [3] - The rapid pace of technological iteration necessitates an updated understanding of insurance practices to align with advancements [5] - AI is driving the large-scale implementation of models in core insurance scenarios such as smart claims and fraud detection [7] Group 2: Inclusive Insurance and Health Management - Inclusive insurance is seen as a vital mechanism for risk-sharing and a cornerstone for achieving common prosperity, particularly in the context of technological empowerment [5] - AI is being deeply integrated into various business scenarios in health insurance, enhancing service delivery and operational efficiency [9] - The collaboration between insurance companies and academic institutions aims to create a comprehensive smart health management platform that addresses the needs of the elderly [12] Group 3: Intelligent Insurance Solutions - The introduction of intelligent insurance advisors, such as "Ant Xiaobao," aims to provide comprehensive support for users throughout the insurance process, from inquiries to claims [14] - These intelligent solutions leverage extensive insurance knowledge and aim to simplify complex insurance concepts for users, enhancing accessibility [14] - The combination of AI and human services is expected to significantly improve the overall insurance service experience and efficiency [14]