睢宁农商银行：巧构四篇“文章”，驱动县域经济新跨越

Core Viewpoint - Suining Rural Commercial Bank is leveraging the "Decisive Battle in the Hall · Energy Accumulation" empowerment plan to enhance service quality and efficiency in response to the transformation of physical branches and the rise of county economies [1] Group 1: Strengthening Core Service Capabilities - The bank focuses on addressing capability gaps in frontline positions through tailored training programs for operational supervisors and tellers, enhancing skills in customer needs analysis, scenario-based communication, and product marketing [2] - The training includes practical simulations and case studies, with a rigorous internal assessment to ensure knowledge retention and skill application [2] Group 2: Process Optimization - The bank has initiated a comprehensive process optimization action to upgrade traditional service models, establishing a core system transaction time standard based on the average processing time of 30 high-frequency transaction codes from Jiangsu Rural Commercial Bank [3] - As of the end of June, the bank's transaction timeliness compliance rate improved by 31 percentage points, with multiple transaction types speeding up by over 30 seconds, achieving an 80% compliance rate for branch business [3] Group 3: Institutional Framework Establishment - To solidify the results of empowerment and process optimization, the bank has developed service guidelines for special consumer groups and implemented standardized procedures across all service processes [4] - A regular management mechanism has been established, including daily skill training, weekly reviews, and monthly assessments, promoting a culture of continuous improvement in service quality [4] Group 4: Cost Reduction and Efficiency Enhancement - The bank is focusing on refined management to control operational costs while maximizing resource allocation efficiency, creating a virtuous cycle of service, cost, and benefit [5] - The implementation of the "Smart Hall" system allows for dynamic adjustment of staffing based on peak business hours, ensuring effective customer flow management and service process smoothness [5] - The bank aims to continue refining its empowerment system to support local economic development and improve people's livelihoods, positioning itself as a solid supporter of county financial services [5]