Workflow
西贝刚刚道歉!“10月1日前,全国门店调整”
Nan Fang Du Shi Bao·2025-09-15 05:57

Core Viewpoint - Xibei Catering Group has issued an official apology, acknowledging a significant gap between its production processes and customer expectations, and committing to improvements to enhance customer experience [2][5]. Summary by Sections Apology and Commitment - The company expressed deep apologies for the inconvenience and concerns caused to customers, stating that it will adjust its central kitchen processing to on-site cooking in stores by October 1, 2025 [2][5]. Specific Adjustments - The following adjustments will be made across all stores: 1. All dishes cooked with soybean oil will switch to non-GMO soybean oil. 2. The children's dish "Beef Braised Rice" will be prepared fresh in-store. 3. The children's beef patties will be made fresh in-store. 4. The children's cod fish strips will be replaced with fresh-cut large yellow croaker, fried and grilled on-site. 5. Lamb skewers will be freshly cut, skewered, and grilled in-store. 6. The pork chop dish will use fresh pork ribs cooked on-site instead of semi-finished products. 7. The "Pork Sandwich" will use fresh meat cooked in-store [2][3][5][6]. Additional Measures - The company is actively communicating with upstream suppliers to shorten product shelf life while ensuring food safety and inventory turnover [3][6]. - Xibei encourages customers to continue providing feedback and suggestions for further improvements, emphasizing a commitment to transparency and customer satisfaction [6][7].